Privacy Policy

Effective Date: June 5, 2026

Lakeside Heating & Air Conditioning ("Lakeside," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide through our website, forms, chatbot, telephone communications, and service requests.

This Privacy Policy explains how we collect, use, and protect your information.

We may collect the following information when you interact with our website, request service, or contact us:

• Name 
• Email address 
• Phone number 
• Service address 
• Mailing address 
• Information related to HVAC services requested 
• Information voluntarily submitted through contact forms or our chatbot 

We may automatically collect certain information when you visit our website, including:

• IP address 
• Browser type 
• Device information 
• Website usage data 
• Pages visited 
• Referring websites 

This information is used to improve website performance and user experience.

We use information we collect to:

• Respond to inquiries and service requests 
• Schedule appointments 
• Provide HVAC installation, repair, maintenance, and related services 
• Communicate regarding estimates, appointments, and service updates 
• Improve our website and customer experience 
• Comply with legal obligations 

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information submitted through our website forms or chatbot is used solely for business operations, customer support, appointment scheduling, and service fulfillment.

We may share information only when necessary to:

• Comply with applicable laws or legal processes 
• Protect our rights, property, or safety 
• Work with trusted service providers who assist in operating our business and who are contractually obligated to maintain confidentiality 

If you provide your mobile phone number, you may receive appointment confirmations, service notifications, or customer service communications.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Message and data rates may apply depending on your carrier.

Information submitted through our website chatbot is used solely to assist with customer inquiries, scheduling, and service requests.

We do not sell, rent, or distribute chatbot conversation data to third parties for advertising or marketing purposes.

Our website may use cookies and similar technologies to:

• Improve website functionality 
• Analyze website traffic 
• Enhance user experience 

You may disable cookies through your browser settings, although some website features may not function properly.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we maintain about you 
• Request correction of inaccurate information 
• Request deletion of personal information where legally permissible 

To exercise these rights, please contact us using the information below.

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have questions regarding this Privacy Policy, please contact:

Lakeside Heating & Air Conditioning

Website: https://lakesidecomfort.com/

Phone: (760) 810-4440